30-Day Money-Back Guarantee: We offer a full refund within 30 days of your initial subscription for new customers who are not satisfied with our service.
1. Refund Eligibility
You are eligible for a full refund if:
- You request a refund within 30 days of your first subscription
- You are a new customer (first-time subscriber)
- You have not violated our Terms of Service
- Your account is in good standing
2. Subscription Cancellation
You can cancel your subscription at any time:
- Log into your account dashboard
- Go to "Account Settings" → "Subscription"
- Click "Cancel Subscription"
- Confirm your cancellation
Cancellations take effect at the end of your current billing period. You will retain access until then.
3. Prorated Refunds
For subscriptions beyond the initial 30-day period:
- Monthly subscriptions: No prorated refunds for partial months
- Annual subscriptions: Prorated refunds available for unused months
- Refunds processed within 5-7 business days
4. Non-Refundable Items
The following are not eligible for refunds:
- Subscription renewals after 30 days of initial purchase
- Accounts terminated for Terms of Service violations
- Services already consumed or accessed extensively
- Third-party fees or charges
5. How to Request a Refund
To request a refund:
- Email us at support@stockiq.tech
- Include your account email and reason for refund
- Provide your subscription details
- We will respond within 24-48 hours
6. Refund Processing
Approved refunds will be processed:
- Back to your original payment method
- Within 5-7 business days of approval
- You will receive email confirmation
- Bank processing may take additional 3-5 days
7. Subscription Downgrades
Instead of cancellation, you may:
- Downgrade to a lower-tier plan
- Changes take effect at next billing cycle
- No refunds for plan differences
- Contact support for assistance
8. Free Trial Policy
StockIQ offers a 7-day free trial with the following terms:
- No credit card required during trial signup
- No charges during the 7-day trial period
- Full access to trial features (5 analyses per day)
- Trial automatically expires after 7 days
- No automatic billing - subscription requires separate purchase
- Trial extensions not available
9. Dispute Resolution
If you're unsatisfied with our refund decision:
- Contact our support team for review
- Provide additional context or documentation
- We will reassess your case within 48 hours
- Final decisions are at our discretion
10. Policy Changes
We may update this refund policy. Changes will be posted on this page with an updated date. Continued use constitutes acceptance of changes.